Last Updated: June 2026
1. Introduction
This Refund and Cancellation Policy outlines the terms under which refunds are processed for services booked through Mirzapur Tourism, operated by Redgotrip Private Limited. Please read this policy carefully before making any bookings or payments.
2. General Policy
Refunds are handled on a case-by-case basis depending on the specific service provider's policies (hotels, tour operators, transport providers). Mirzapur Tourism acts as an intermediary and facilitates the refund process but does not directly control the refund decisions of third-party providers.
3. Package Tour Bookings
- Cancellation 15+ days before departure: 90% refund (10% administrative fee deducted)
- Cancellation 7-14 days before departure: 75% refund
- Cancellation 3-6 days before departure: 50% refund
- Cancellation less than 48 hours before departure: No refund
- No-show: No refund
4. Hotel Bookings
Hotel cancellation and refund policies vary by property. Generally:
- Free cancellation: Most hotels offer free cancellation up to 24-48 hours before check-in
- Non-refundable bookings: Some special rates are non-refundable once confirmed
- Early check-out: Refunds for unused nights are subject to hotel approval
5. Guide Services
- Cancellation 48+ hours before: Full refund
- Cancellation 24-48 hours before: 50% refund
- Cancellation less than 24 hours before: No refund
6. Event Registrations
Event registration fees are generally non-refundable unless the event is canceled by the organizer. In case of event cancellation, full registration fees will be refunded within 15 working days.
7. Refund Process
To request a refund, please contact us at:
Email: refunds@mirzapurtourism.com
Phone: +91 7895300727
Refund requests must be submitted in writing via email. Once approved, refunds will be processed within 10-15 working days and credited to the original payment method unless otherwise specified.
8. Non-Refundable Items
The following are generally non-refundable:
- Processing and administrative fees
- Travel insurance premiums
- Visa processing fees
- Costs already incurred on behalf of the customer
- Partial usage of services
9. Force Majeure
In cases of natural disasters, government restrictions, pandemics, or other force majeure events, refunds will be handled according to the applicable laws and individual provider policies. We will make reasonable efforts to obtain refunds or credits from providers on your behalf.
10. Dispute Resolution
If you have any concerns regarding refunds, please contact us first to resolve the matter. If we cannot reach a satisfactory resolution, the dispute shall be subject to the jurisdiction of courts in Mirzapur, Uttar Pradesh.
11. Contact Us
For refund-related queries, please reach out to:
Email: refunds@mirzapurtourism.com
Phone: +91 7895300727
Operated by: Redgotrip Private Limited